Returns & Warranty – SISLEYPARISAU

At SISLEYPARISAU, we believe your journey with premium botanical skincare should be effortless and confidence-inspiring. If your experience doesn’t align with the exceptional standard you expect, our clear and customer-first return and warranty policy ensures you’re fully supported.

Returns Policy

  • 30-Day Return Window – Return any unopened or unused luxury botanical skincare product within 30 days of delivery.
  • Condition – Items must be in original condition, sealed, with all packaging, labels, and accessories intact.
  • Process – Initiate a return by contacting our support team with your order number and a brief description of the reason.
  • Refunds – Upon inspection and approval, refunds will be processed to your original payment method. Shipping charges are non-refundable.

Warranty Coverage

Every luxury botanical skincare product purchased from SISLEYPARISAU is backed by a limited warranty, depending on the product category, ensuring lasting quality and performance.

Our warranty covers:

  • Defects in raw materials or craftsmanship
  • Issues with formulation integrity, packaging seal, or product stability

Warranty does not cover:

  • Natural changes in texture or scent due to storage or environmental exposure
  • Damage caused by improper storage, misuse, or unauthorized modifications
  • Products used beyond recommended shelf life or after opening

How to Claim

To begin a warranty claim, please send your proof of purchase, clear photos of the issue, and a detailed description to our support team.

Depending on the case, we may offer:

  • Replacement of the affected luxury botanical skincare product
  • Guidance on proper usage or storage to prevent recurrence
  • Coordination with authorized service partners for further evaluation

Need Assistance?

Our dedicated support team is available to assist with returns, exchanges, or warranty inquiries. For immediate help with your luxury botanical skincare order, visit our Contact Us page anytime. We’re here to ensure your experience with SISLEYPARISAU remains seamless and satisfying.
Support available: 2026-08-18